When you make a VertigoMe account with an email address, the app shows Check your email and we send a link to confirm the address is yours. You need to tap that link before you can sign in. Sometimes the email takes a few minutes, and sometimes it lands in the wrong folder.
The steps are the same on iPhone and Android.
Step 1: Wait five minutes
The email is usually on its way. Check again in five minutes. If it is there, tap the link inside, then go back to VertigoMe and sign in.
Step 2: Check your spam or junk folder
- Open your email app.
- Open the Spam, Junk or Promotions folder.
- Look for an email from VertigoMe or a "noreply" address. Tap the link inside.
Mark it as Not spam so the next one lands in your inbox.
Step 3: Refresh your inbox
Go to your inbox, pull down from the top of the list and let go. New emails appear.
Step 4: Ask for a new email
If nothing has arrived after fifteen minutes:
- Open VertigoMe.
- On the sign-in screen, tap Continue with email, then Sign up.
- Fill in the same email and a password again, tick the agreement box and tap Create account.
- The app shows Check your email and sends a fresh link.
Wait two or three minutes and check your inbox and spam folder again.
Step 5: Check the email address you typed
The Check your email screen shows the address the link was sent to. If it has a typo (for example "gmial" instead of "gmail"), the email went nowhere. Sign up again with the correct address.
Step 6: Try another address, or Apple or Google
Some work email systems block emails from new senders. Try a personal address. You can also skip the email step by using Sign in with Apple (iPhone) or Continue with Google on the sign-in screen.
If none of these work
Write to us at [email protected] with:
- Your phone make and model
- The email address you tried to sign up with
- What you tried from this list
We can confirm your account from our side.
