You can change your password inside the app.
This only applies if you signed up with email and password. If you sign in with Apple, Google or Facebook, you do not have a VertigoMe password. Change your password with that company instead.
Steps
The steps are the same on iPhone and Android.
- Tap the gear icon at the top left, then Profile.
- Tap the Change Password card.
- In Current password, type the password you use now.
- In New password, type the new one. It needs at least 8 characters.
- In Confirm new password, type the new one again.
- Tap Update password.
- A message says Password updated. Tap Done.
If it does not work
- "New passwords do not match." Type the last two boxes again, slowly.
- "Password must be at least 8 characters." Make the new password longer.
- The current password is not accepted. If you cannot remember it, use Forgot password? instead (see below).
Forgot your password?
- On the sign-in screen, tap Continue with email.
- Tap Forgot password?
- Enter your email. We send you a reset link.
- Open the email, tap the link, and choose a new password.
Check your spam folder if the email does not arrive within a few minutes. If it still does not come, write to [email protected].
Tips for a good password
- Longer is better than complicated. Aim for 12 characters or more.
- A short sentence is easier to remember than a random string.
- Do not reuse the password from your email or your bank.
