VertigoMe does not sell your data. Not to advertisers, insurers, data brokers or anyone else. Your data is not used for advertising.
How your data is stored
Your data is stored with Supabase, on servers in the European Union. It is:
- Encrypted in transit: the connection between your phone and our servers is scrambled.
- Encrypted at rest: stored data is kept in scrambled form.
Your rows are locked to your own account inside the database.
Who can see your data
Only you can see your full diary. The VertigoMe team can technically open the database to fix problems or help with support, but nobody reads your spins in normal use.
When you post in the Forum, other members see your post, your display name and your profile picture. Your spins, triggers and email stay private.
Sharing with a practitioner, if you choose
Nothing goes to a practitioner unless you set it up. Under Community → Guidance you choose which parts of your diary a practitioner may see, group by group. They see only what you allowed, read-only, and you can tap Stop sharing at any time. See Sharing your diary with a practitioner.
The AI features
The Ask VertigoMe chat, the daily insight, and spin logging by voice or free text use OpenAI. For the chat, your question goes with recent data from your account. For the daily insight, only summarised health values are sent, never your name or email. OpenAI states that data sent through its API is not used to train its models.
Services that help run the app
- Supabase: stores your account and database.
- RevenueCat: keeps track of whether your subscription is active.
- Apple, Google and Facebook: sign-in if you use them, and Apple and Google handle payments.
- OpenAI: the AI features.
- Open-Meteo: weather for your area, using an approximate location.
- Garmin, WHOOP, Oura and Polar: only if you connect them.
Each only gets what it needs to do its part.
Your rights
You can ask for a copy of your data, have it corrected or deleted, or object to how it is used, by writing to [email protected]. We answer within one month.
Read more
The full legal version is the Privacy Policy at vertigome.com/privacy. You can also open it from the sign-in screen and the Premium screen.
If something is unclear, write to [email protected] and we will answer in plain words.
