If something is not working, if you have a question, or if you are just a bit stuck, please write to us. We are a small team and we read every message. A real person will reply.
The fastest way to reach us
Send an email to [email protected].
You can also find this address inside the app. Tap the gear icon at the top left of any tab, tap Help, and look under Contact us. Tapping the address opens your email app with it already filled in.
We aim to reply within one working day. Weekends can take a little longer, but we always come back to you.
What to put in your email
A few sentences is plenty. To help us help you faster, it is useful to include:
- What you were trying to do. For example, I was trying to log a spin or I was trying to connect my Garmin.
- What happened instead. For example, The app showed a spinning circle and never finished.
- Your phone model and system version. For example, iPhone 13, iOS 18 or Samsung Galaxy A54, Android 14.
- The email address you use for VertigoMe. This helps us find your account.
- A screenshot, if you can manage one. This is often the single most helpful thing.
Do not worry about getting any of this exactly right. Write what you can and we will ask if we need more.
How to take a screenshot
On iPhone
- Press the side button and the volume up button at the same time, then let go quickly.
- The screen flashes.
- Open the Photos app to find it, then attach it to your email.
On older iPhones with a home button, press the home button and the side button together.
On Android
- Press the power button and the volume down button at the same time.
- The screen flashes.
- Open the Gallery or Photos app to find it, then attach it to your email.
The buttons vary a little between Android phones. If those do not work, hold the power button down and look for Screenshot in the menu that appears.
If dizziness makes reading a screen hard
Please do not push through a spin to write to us. Rest first. Your message can wait, and a short one is fine. "Logging is not working, can you help?" is enough for us to start.
What to expect after you write
- A real reply from a real person, usually within one working day.
- If we need more information, we will ask.
- If you have found a bug, we will try to fix it and let you know.
- If your question is about your health rather than the app, we will tell you that we cannot give medical advice, and suggest you speak to your GP, ENT or neurologist.
If you do not get a reply
If you have not heard back within two working days:
- Check your spam or junk folder. Our reply may be there.
- If it is not, send your email again. Sometimes the first one does not arrive.
We will not mind if you write twice.
